ComTec had provided a requirement document, but our first challenge was to identify and finalize a huge set of existing flows that had to be simplified and streamlined. This involved a lot of brainstorming and collaborative work with ComTec′s India and US teams before we finalized the overall flows. We then redefined the overall Information Architecture of the HVA tool and established patterns that reduce the overall cognitive load and at the same time introduced various visual cues and metaphors to ensure smoother usage of the tool. We arrived at the boundaries of implementation early so that our responsive solution catered to the target form factors without compromising on the overall UX of the HVA tool.
