A project and workflow app for a service management company focused on public utilities.

We wanted the UI to display relevant information and analysis results in a simple and intuitive application flow. The primary challenge was to design an interface for utility workers who are not necessarily very tech-savvy. Ideally, we interview both Stakeholders and actual end users as part of User Research. However, recognizing that we did not have access to actual end users of the application, we relied heavily on the Subject Matter Experts (SMEs) to fill in the gap for us. We participated in the initial kickoff and the knowledge transfer phase by organizing four day-long workshops. Another challenge was to differentiate the UX from that of a generic project management tool and build it for the domain that it is intended for. This was also a great opportunity as we had a massive scope for innovation, given that it was a first of its kind platform that focused on the target domain. We kept asking ourselves, "How might we?" and "What if?" kind of questions throughout the design execution and delivery. It helped us move beyond the obvious and build something that was truly marvellous in terms of user experience.