Although the functionality of the app is fairly simple and straightforward, we had to be extra cautious in our approach to the design of this platform. The knowledge that what we do would have a considerable impact on somebody's life in an emergency made it all the more nerve-racking since the app had to cover the functionality and workflows of both the Rider and the Responder we had to think through all the real-life use cases including all possible edge cases with utmost care. We achieved that by talking to different riders and responders and understood their usage scenarios. Every design choice that we made had to go through the litmus test of "how-will-this-work-in-an-emergency?" Be it the placement of the SOS button or the color choices for the app; all choices had to make sure that seeking help is easy when it is most needed!
