Every designer, be it a product, visual, UX, or UI, every role has responsibilities that link up with one another. And one of those is to craft the “perfectest” design that resolves the needs of the users.
We all aim at knitting an experience that is backed up with layers of decisions based upon fiber of feedback and insights that are gathered from testing.
Delivering such a kind of product requires us to question everything; at the right time. But this doesn’t mean to question trivial requests such as text size change but a more important section where it impacts the solution to the problem.
Question everything. Be curious about finding out the problem and also providing the solution. Great questions will influence the design process. And by asking the right questions, one can take a sub-par product to an ungraded product that is intuitive and well-researched.
But before we start, the first question is to ask ourselves, and the question is:
What is the problem we are trying to solve? The answer we come up with is what we will repeat to ourselves(and others) when we question our designs, asking ourselves, “Does this help to solve the problem.”
Before taking that answer at face value, we need to know more about how they got to that answer:
- Why are you or the client trying to solve problem X?
- What has informed this decision?
One of the tricky parts of being a designer is when the work is evaluated. Not getting distressed about criticism is crucial as it is meant to be embraced.
User testing is an important phase and is also a phase where it is acceptable to ask a zillion questions. Ensuring a few questions handy will help in a 100%output of testing. Asking questions like below will assist in detailed feedback from the users.
Why do you disagree?
Kudos, if this question is already thought through. We’ve got the perfectest product(but not technically). If not, now is the time. The reasons for disagreement can be:
By this, we are clear about asking too many questions is a UX skill, which will, in turn, will help in the betterment of the product.
Keeping questions simple and straightforward will make users comfortable and thus have an insightful conversation with the users. Good practices that everyone can adopt are to record user interviews and take notes. This will help in listening back to the questions and answers to check upon biased pr confusing questions asked to avoid next time.